TNA - Navy Federal Credit Union Part II Essay Example | Topics and Well Written Essays - 1250 words

TNA - Navy Federal Credit Union Part II - Essay Example It was also identified that employees struggle with situations where they need to inform inquiring customers of information about the company that they least know about. This kind of unexpected performance can be associated with the lack of certain working techniques that are expected of employees servicing any financial institution. After research and extensive study, it was identified that an objective training program could instrumentally work towards generating desired worker qualifications at the federation. Allison Rossett and Lisa Schafer-2012 in Job Aids and Performance Support, cite objective training as a possible solution for under-performance of otherwise qualified employees (Rossett & Schafer, 2007). The actual performance of employees dictates the overall performance of a company. However, there is a set level of individual performance that is expected of employees at a company. This expected level of performance is rarely achieved. When the Actual performance is lower than the expected performance at whatever level of delivery, a performance Gap that is relatively more specific is normally created. This performance gap is a measure of the difference between the expected performance and the actual performance levels of a company. On an average scale, most of the tellers at Navy Union are giving in lesser input per day and this can be associated with customer relations and PR conditions at the company. The company’s Money’s and customer relations training program w ill work toward increasing the referrals of the tellers and generally raising their confidence levels when dealing with customers that creates an expected â€Å"good† name of the company (Blanchard& Thacker, 2010). After the identification of the performance gap and settling on training as a solution, the Navy Union could now provide its employees with a set of expected outcomes of the training so that when they go into the training program, they are aware

Persuasive Research PaperFinal Version Essay Example | Topics and Well Written Essays - 1500 words

Persuasive Research PaperFinal Version - Essay Example Some brides experience the intercourse slightly discomforting and unsatisfying. Rather than accepting that this is a usual, normal experience that will eventually be go away through repetition, she could sustain a negative form of fear or anxiety which will ruin the marriage. This usually results in depression. This essay argues that postnuptial depression or post-wedding blues among newlywed women is very real and common. Postnuptial depression is a widespread, but rarely studied issue. Signs involve buying Martha Steward Weddings in secret, attending bridal shows simply to know the current trend in the market, and trying to make an appointment with the wedding planner because she misses her. Postnuptial depression may not be classified as a clinical finding, yet it has moved into the marriage dictionary in recent years, and newlywed women will attest to its reality. The depression normally happen soon after the wedding, according to psychiatrists, as newlywed women start realizing that dreams of how their relationship or spouse will change after the wedding are too idealistic. Worse, as soon as the excitement of the wedding dries out, couples are forced to abandon their deeply treasured and often enduring ‘bride and groom’ limelight and simply deal with reality. A San Francisco psychologist, Dr. Michelle Gannon, reports there has been an increase recently in the number of newlyweds who seek help for their postnuptial depression. According to psychiatrists, most people feel a certain extent of disillusionment after the wedding, but 5 to 10 per cent of newlywed couples experience severe enough regret, disappointment, or unhappiness to compel them to look for professional counselling. The medical head of the Moonview Sanctuary in California, Dr. Terry Eagan, refers to post-wedding blues the undisclosed sorrow—women who suffer from it are usually quite ashamed to disclose it to anyone. One newlywed woman admitted that â€Å"A lot of my friends had